HSE & SOP


HSE MANAGEMENT SYSTEM

The Sumber Ilmu Pengetahuan (SIP) HSE Management System defines the principles by which we conduct our service through people with regards to help People in Mastering English, Arithmetic and  Phoneme.

Management communicates the HSE philosophy to all employees, customers, and associated with our institutions, must provide positive evidence to the system.

Psychological Approach
This Approach is a great approach to fulfill the objective of study at SIP. By applying this approach, the students will get different valuable thing in learning. They will be encouraged to have great progress for maximum results.
The psychological approach will cooperate with the elements of the HSE Management System.
The HSE Management System model comprises three interrelated components:
·         professional
·         cooperating
·         practice, commitment and qualified students or instructors
We believe every cloud has silver lining (every problem has its own solution). If you say that it is an impossible thing to master a subject so it will come true. Otherwise, if you think that you are able to master it, the success will come. With SIP, we believe that our special and professional techniques will bring anyone who join us feel the difference. In this case, our institution will guarantee the students who are really have great concentration with special efforts to master English in a short time.
Verification
All of the students will follow the test to measure their skills of a subject. The test will always be  given at the end of the last material. In this section, they are going to be tested based on the lesson given.
Mission Statement/Vision
Our mission is to help and serve people to master English, Arithmetic and Phoneme. We believe that it is better to study now better than nothing. We always think positive. We will always have various efforts and methods to show people that they are able to master a subject, especially the subject we give.

Warranty
The purpose of this HSE Management System is to give a warranty to our costumer. Our goal is simple, we do not want our costumer feel disappointed.

Satisfaction as the Prime Subject
We believe that an extra attention to the costumer will bring valuable thing to us. We show them our service. We have special tricks to attract people and our institution will give great pleasure and satisfaction to the public.

1.   PROFESSIONAL
          Intent
          To ensure people, SIP is a professional institution in achieving our goals. In this position we will build an interest to the people because our instructors are professional and well-trained.

          Expectations
          We try to manage our service continuously and always gain an extra time to train our instructors periodically. This is to fulfill public’s expectation, to have qualified and skilled worker, students etc.

          Leadership and Accountability
          Our HSE Management System has organized the instructor to teach the materials best. The instructors are required to know the system and the objectives of the institution as well. Besides, the instructor will lead the class with a great responsibility and leadership.

          Verification
          The leader will always watch the development of the students, costumer, and instructors. Without any efforts, we believe that we cannot reach our goals.

2. COOPERATING
          Intent
          To reduce the possibilities of failure.

          Expectations
          We try to cooperate with our clients in order to fulfill the learning objectives. In this case, the students or the instructor will be asked to spend their time to keep practicing outdoor because we believe that practice makes perfect.

          Verification
          To analyze the student’s development or instructor’s progress, we will always cooperate with them to have special interaction in order to reduce the failures.
         
3. PRACTICE, COMMITMENT AND QUALIFIED STUDENTS OR INSTRUCTORS
          Intent
          To review the lesson and to plant the materials well.

          Expectations
          We try to motivate the students or instructors to keep practicing out of the class meeting. The Leader will make a commitment to the students to keep practicing all the time. Without any practicing, everything will be useless.

          Verification
          To analyze the efforts of the students or the instructor, the leader will give them any task to do at spare time. At this time, they will be remarked as a well-trained students or instructor.

Statement of Philosophy and Beliefs

At SIP Institution, we have developed this statement of basic philosophies and beliefs which will form the framework and foundation of all our actions.

Warrants, Publics and Environment
As an Education Center, our professional and well-trained instructor will send good results to the public where we live, and worked

Personnel
The success of the institutions is determined by the quality and dedication of its people. Therefore, it is critical for us to create an atmosphere which contributes to the attraction and retention of the highest quality personnel. It is the task of management to maintain an atmosphere which will permit, as well as motivate, personel to make their maximum contribution to the institution.
-  The institution will pay its employees with a good salary based on the hour of the class meeting they have.
-  Each employee should show his/her progress in managing their class and to grow qualified students. Their success will be rewarded.
-  Each employee will get Extra money for Idul Fitri - with one month salary amounts
-  The qualified or well-trained employees will be tested periodically.

Quality
Customer satisfaction is the key to our success. We are committed to provide high value, quality services, teaching methods and extra attention to every customer to satisfy our costumer.

Communication
Open, honest, constructive communication is critical in establishing an informed and participative work force. A participative work environment will foster teamwork, mutual trust, innovation and progress toward the achievement of common goals.

Competitive and Growth
To be successful, our institution must be made up of people who build and create. Growth is therefore necessary for an institution to be health, successful and prosperous.

The company will evaluate and respond to opportunities in our markets and environment and make appropriate changes in our institutions faster and better than our competitors. As we have new policy to face any kinds of challenge from external factors, the new policy is not to be feared. The new policy will presents valuable opportunities and should be planned for rather than left to chance.

Objectivity
Decisions will be based on objectively considered facts. SIP’s People will make decisions using a process that emphasizes facts in consonance with knowledge and experience. Always exercising caution to avoid confusion opinion with fact. Good decisions are based on good judgment.

Manage by Objectivities with continuous Improvement of Customer Satisfaction
Every employee is committed to continuously improving each business process through a method of measurement which eliminates ambiguity and build a trust from the customer in order to contribute to customer satisfaction.

Measure Results
People will be evaluated and rewarded on the basis of their performance and personality, according to a plan and not on their race, color, creed or sex. Therefore, we must ask ourselves – what has she/he done? What contribution has she/he made? And whether we like the person – appraisal shall be objective, not subjectives

Operating Standards

At SIP Institution, we have developed this statement to bring the warrants and well being of its employee and customers.

Customer Communications and Expectation
As an Education Center, our professional and well-trained instructor will send good results to the public where we live, and worked
-          Each employee should show his/her progress in managing their class and to grow qualified students.
-          The qualified or well-trained employees will be tested periodically.
-          The Each instructor will be responsible to the class they have.

Leadership and Teamwork
The success of the institutions is determined by the quality and dedication of its people. Therefore, it is critical for us to create an atmosphere which contributes to the attraction and retention of the highest quality personnel. It is the task of management to maintain an atmosphere which will permit, as well as motivate, personel to make their maximum contribution to the institution. Open, honest, constructive communication is critical in establishing an informed and participative work force. A participative work environment will foster teamwork, mutual trust, innovation and progress toward the achievement of common goals.

Pride, Morale , Discipline
Personnel will receive sufficient training and supervision to:
-       understand what is expected of them and become proficient in their jobs.
-       understand the relationship between individual performance and operating objectives
-       understand the purpose and the objective of the learning
-       understand the mission of the institution.
-       act as a team with skill and
-       maintain, through personal appearance and conduct, a positive impression of morale, discipline and pride.

Measure Performance
Performance will be measured. Successful performance in a job which is completed to mutual expectations in the most effective sequence without interruptions or surprises and in accordance with Institution operating procedures and policies.


Review Results
Upon the completion of a significant under taking, SIP Leader will review the results with the customer to determine whether or not expectations were met. Any Variances in performance will be reviewed and appropriate action taken.


Facilities
All Facilities will be held by SIP to make the class runs well.

              Administration
The Administration will be current and completed to SIP Requirements.